Refund Policy

Last updated: 2026-04-14

If for any reason you're not happy with Celestia VPN, message us at support@celestiavpn.com or on Telegram at @CelestiaVPNSupportbot. We'll do our best to get the service working for you — and if we can't, we'll issue a refund.

Refund terms

  • Refunds are issued via the original payment method.
  • Processing time: up to 10 business days from approval. Actual settlement depends on your bank or payment processor.
  • The free trial (3 days) does not involve payment, so no refund is needed.
  • EU consumers are entitled to a 14-day withdrawal right from the date of payment, provided the service has not yet been used.

How to request a refund

  1. Contact support and describe the issue.
  2. We'll try to resolve it technically.
  3. If we can't — the refund is processed within 1–3 business days.

We want you to enjoy the service. Most tickets turn into a config tweak — but if not, there is no bureaucracy: we just refund you.